Every effort is made to provide a punctual, reliable service. Facilities for receiving frozen, chilled, perishable goods are provided on Cleggan Pier at the designated cargo area at Joyce's Pier. Two small secure containers are provided for receiving and transporting delicate goods. Palleted cargo is carried.

Suppliers of palleted cargo must ensure that pallets are presented in a secure way (wrapped).

Every effort is made to keep the working areas of the piers at Cleggan and Inishbofin in a clean condition. Co operation from customers regarding the removal of waste packaging from the pier areas is appreciated.

The following are handling options for  various cargo items. These will be reviewed and amended as necessary during the contract period. Suggestions from customers as to these options are appreciated.

Loose building materials: Materials such as sand and gravel are tipped from a truck either onto the deck or onto the peir.

Palleted and baled materials: Loaded onto vehicles by the vessel's crane and taken away by a vehicle arranged by the customer.

Frozen and chilled goods: Facilities are in place for receiving and transporting frozen and chilled goods.

 Dry goods in cardboard cartons: Loaded by the suppliers in transport trolleys into secure containers for discharge at the island.

Livestock: Sheep carried loose on deck with rails and netting in place. Cattle carried in trailers secured to the deck.

Household Items: Such as fridges, washing machines, dishwashers, furniture etc. are to be placed by the suppliers in the containers provided at Cleggan.

Bottled gas: Transported in a purpose built cage holding 32 standard bottles only.

Vehicles: Are driven on board and unloaded at the island slipway. In the case of tradesmen with vans and track machines a passenger license for four people is in place to cover the carrying of drivers of such vehicles.

Fuel Oil: Diesel and kerosene will be carried in tanks below deck and pumped ashore using a pump on the vessel to suitable containers or vehicles on the island. Petrol is carried in steel jerrycans only. Petrol in plastic containers cannot be shipped.  Petrol cannot be left unattended at Cleggan and Inishbofin piers.

Fuel Oil is available for customers at the pier on Fridays. Home deliveries of heating oil are made on Fridays by arrangement 

Payment

An account is set up for each customer and these accounts are invoiced at the end of each month.  Payment must be received by the 19th of the following month. If payment is not received, service is withdrawn.